Vacasa
January 10, 2026
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Delivered an onboarding experience for short-term rental homeowners that reduced unit time to live by 50% and improved CSAT, SUS, and CES. Year 2022-2024 Role
Articles
Portfolio – Onboarding Prioritization Diary Study
June 1, 2023
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Vacasa Onboarding Planning & Prioritization Diary Study Intro Discovering How Onboarding Coordinators Decide “What to Do Next” The Onboarding Product team wanted to gain a
Portfolio – Onboarding Hub for Vacasa
May 1, 2023
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Onboarding Hub Intro Creating Operational Efficiencies for Onboarding Coordinators At Vacasa, onboarding is defined as the timeframe after an owner signs a contract with Vacasa
Portfolio – Onboarding Wizard for Vacasa
February 5, 2023
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Homeowner Onboarding Wizard Intro Supporting Onboarding Homeowners through Task Management and Progress Visibility At Vacasa, onboarding is the phase after a new owner signs a