Delivered an onboarding experience for short-term rental homeowners that reduced unit time to live by 50%, increased operational efficiencies and improved CSAT, SUS, and CES. Year 2022-2024 Role Sole
Vacasa Onboarding Planning & Prioritization Diary Study Intro Discovering How Onboarding Coordinators Decide “What to Do Next” The Onboarding Product team wanted to gain a
Onboarding Hub Intro Creating Operational Efficiencies for Onboarding Coordinators At Vacasa, onboarding is defined as the timeframe after an owner signs a contract with Vacasa
Homeowner Onboarding Wizard Intro Supporting Onboarding Homeowners through Task Management and Progress Visibility At Vacasa, onboarding is the phase after a new owner signs a
