christiebrodie - Christie Brodie

Vacasa

Delivered an onboarding experience for short-term rental homeowners that reduced unit time to live by 50%, increased operational efficiencies and improved CSAT, SUS, and CES. Year 2022-2024 Role Sole Product Designer End-to-end UX for two products Led discovery, design, testing, and delivery Partnered with PM, Eng, Ops, BI Jump to section: Background | Onboarding Hub | Homeowner Wizard | Results Background Vacasa… Continue reading Vacasa

Portfolio – Onboarding Prioritization Diary Study

Vacasa Onboarding Planning & Prioritization Diary Study Intro Discovering How Onboarding Coordinators Decide “What to Do Next” The Onboarding Product team wanted to gain a better understanding of how Onboarding Coordinators decide what to do next, including how they prioritize their units and tasks, who they are talking to, and what obstacles prevent them from… Continue reading Portfolio – Onboarding Prioritization Diary Study

Portfolio – Onboarding Hub for Vacasa

Onboarding Hub Intro Creating Operational Efficiencies for Onboarding Coordinators At Vacasa, onboarding is defined as the timeframe after an owner signs a contract with Vacasa until the home is listed on Vacasa.com and partner channels. During this phase the unit listing is built, rates are set, and on-site activities are performed to prepare the home… Continue reading Portfolio – Onboarding Hub for Vacasa

Portfolio – Onboarding Wizard for Vacasa

Homeowner Onboarding Wizard Intro Supporting Onboarding Homeowners through Task Management and Progress Visibility At Vacasa, onboarding is the phase after a new owner signs a contract with Vacasa until the home is listed on Vacasa.com and partner channels. During this phase the listing is built, rates are set and the home is prepared to accept… Continue reading Portfolio – Onboarding Wizard for Vacasa